Wrong size glasses - Complaint about Specsavers - A Spokesman Said

Wrong size glasses

Complaint about  Specsavers  | AWAITING RESPONSE


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David Rawson Ellis

25/08/2016

Wrong size glasses

Complaint about Specsavers

I have been a customer of specsavers at Rhyl from day one, I have always until now had good service, I am a 78 year old disable person and on the higher rate pension therefore have 2 pr of glasses free. I went for my appointment in April and had my eyes tested, I was given my free glasses and went home using my old one, The next day I started to use the new glasses but started to have a double vision, As having had a stroke a few years back the lady had tried to improve my sight on the right eye which has only about 50/: vision. On returning to the shop the next day I was given a second eye test in which was a bit better, I was given a new pr of glasses of my choice, After using the new glasses up to date I could feel that the arms of the new glasses were very tight and making a groove in my temple then I started to have pain in my temple, When I removed the glasses the pain eased off, I went back to the shop and told them What was happening so this young man took the glasses and did try to make some kind of repairs, When he found that it was not possible I was told that I would have to pay for a new pair, I refused to pay anything and was told I would get a discount, I went back home and compared my old glasses and found that my new one was much smaller in all ways, It now makes me think that the new glasses were made for someone with a smaller head or even a child, I still have some pain in my temple and wonder if I should get legal advice in regard to this, I will first wait for your reply, my D,O,B. is 16 jan 1938,

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