Survey denying access - Complaint about Barclays UK - A Spokesman Said

Survey denying access

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Ged Ellis

25/08/2016

Survey denying access

Complaint about Barclays UK

I have for some years accessed my barclaycard account online. This week I could not do so because the connection demanded that I first complete a satisfaction survey. UIs this ethical or permitted? Personally, I think it is appalling - they ask uyou not to exceed your limit and to pay on time but then prevent you from ensuring that the account is up to speed or from making a payment. As it happened, I copmpleted the survey, without requesting any of the "gifts" they offered (since I have no interest in them) but still I have been unable to access the account.

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