unauthorised credit card payments - Complaint about Currys PC World - A Spokesman Said

unauthorised credit card payments

Complaint about  Currys PC World  | ANSWERED

Currys PC World

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Karen Thomas


unauthorised credit card payments

Complaint about Currys PC World

I"ve just realized today that an authorized payment of £6.50 has been taken from my credit card account since the 23/3/2016, followed by further monthly payments of £6.50, a total of £39. These payments are being taken by Product Support AG from my credit card account, without my authorisation or direct debit mandate. I have not made a purchase with this card since 19/3/2016 and therefore had not checked the account. My bank has requested payment on the account as I'm now overdrawn and not made any payments, thus incuring interest and late payment fees of £19.47. I inititally didn't recognise the company but now know this is Currys PC World. I am asking you to refund the total amount £39 plus bank fees £19.47 = total £57 into my account because I did not authorized these payment. In fact I do not have any knowledge of what the product support is for. I have instructed my bank to stop further payments. I would appreciate your earliest attention to this matter and await your reply.

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KNOWHOW TOHELP | 26/08/2016 10:09 | VERIFIED

Hi Karen, please accept my apologies that payment has been taken form your account that you were unaware of. In order for me to investigate this matter in greater detail please email me at [email protected] Please provide me with your full name, address and till receipt details (date of purchase, receipt number and the four digit store number) - Shaun

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