text charges - Complaint about Prizehook - A Spokesman Said

text charges

Complaint about  Prizehook  | ANSWERED


Prizehook

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julie Wallhead

26/08/2016

text charges

Complaint about Prizehook

unknown to me i seem to have inadvertently entered what i thought was a tesco competition only to find out i am being sent texts at £4.50 a time, i responded STOP and recieved a cancellation message after recieving the first one however have recieved another on this morning i have now phoned the customer service number to cancel. This is an appalling trap for people if i contnue recieving messages/charges i will be taking further action through the legal system, can you confirm that i will incur no more charges.

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Danielle Martin | 31/08/2016 14:37 | VERIFIED

Hi, we cannot send any charged messages to you after you have stopped a service, unless you have entered again. We can look into this for you if you can get in touch with our Customer Services via either [email protected] or 0330 134 0183. Danielle, Customer Services Manager for PrizeHook


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