Debt firms after cancelling - Complaint about Xercise4Less - A Spokesman Said

Debt firms after cancelling

Complaint about  Xercise4Less  | AWAITING RESPONSE


Xercise4Less

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Sarah wilby

26/08/2016

Debt firms after cancelling

Complaint about Xercise4Less

I have received a letter from harlands advising I owe hundreds of pounds, I called and was advised I have received this debt due to not cancelling correctly!!! I cancelled my membership in April after having a baby and not having time to attend I attended my local gym and filled a cancellation form out and was advised I had no further action to take. A month later I then cancelled the dd with my banks as my partner had previously cancelled and was still being charged!!! I advised this to the lady on the phone who was not interested and said I still needed to pay!! To which I advised this was unfair as I had done all i was told to do, I never received a contract via email or hard copy when signing up with the gym and never received a cancellation email when I cancelled, I am receiving calls every day now and I refuse to pay. Not happy with the customer service at all

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