fraud on my account - Complaint about Credit Step - A Spokesman Said

fraud on my account

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Beverley erinkitola

26/08/2016

fraud on my account

Complaint about Credit Step

Yesterday a few companies had tried to take out money from my account the bank had declined it for the fact its not unrecognised. Today I get paid and all went out to Creditstep they have taken out £59.80 out of my account. I have tried to phone them they do not answer the phone. I have also been on the phone to the bank and they can give the refund back but not until it shows up on my account that it fully gone out. I'm very unhappy about this. I have not signed up to this company. I Dont know how they got my details and I have not gave any permission for this money to be taken out of my account. Me and my 3 year old are now stuck until the bank can deal with the fraud. I would like something to be done about this so that I can get my daughters tax credits back. Thank god the bank can do something about it just not today

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