Incorrect energy account transfer - Complaint about Extra Energy - A Spokesman Said

Incorrect energy account transfer

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Extra Energy

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e mcguigan

26/08/2016

Incorrect energy account transfer

Complaint about Extra Energy

Set up a business energy contract with Extra energy transferring from Eon. There is also a domestic supply also with Eon at the same address. Extra transferred the wrong account leaving me believing the switch had occurred. Their error resulted in me being charged out of contact costs on the account they should have transferred.

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