LETTING OFF STEAM (OR NOT) - Complaint about Russell Hobbs - A Spokesman Said

LETTING OFF STEAM (OR NOT)

Complaint about  Russell Hobbs  | ANSWERED


Russell Hobbs

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ROBERT HOLMES

26/08/2016

LETTING OFF STEAM (OR NOT)

Complaint about Russell Hobbs

Russell Hobbs over a steam cleaner and the damage it has done to my daughter's carpet. Shortly after we bought it from Morrisons in Tamworth (where we live) my wife cleaned my daughter's lounge carpet when she was on holiday. And she was horrified when it burnt holes all over it!! When we made a complaint we received the usual 'this has never happened before' response and now after 15 emails since August 3rd and the return of the machine to Morrisons so that it could be sent back for Russell Hobbs engineers to take a look, we have been informed that it has still not been collected after we took it to the store on August 10th! It was only a cheap machine, but the holes from which the steam came out was covered by a metal plate (something no other steamers seem to have) and because of the heat they produced holes similar to cigarette burns) that damaged the carpet.

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Russell Hobbs | 01/09/2016 13:51 | VERIFIED

Please accept our apologies for the inconvenience caused. We take our responsibilities as a manufacturer extremely seriously and consumer satisfaction is of upmost importance to us. As agreed with you the product is being collected for technical inspection and we have offered a resolution package, which you have confirmed you’re happy to accept. Best wishes, Russell Hobbs


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