Taking money from my pre-payed card,(Pockit) account - Complaint about Retinolla - A Spokesman Said

Taking money from my pre-payed card,(Pockit) account

Complaint about  Retinolla  | RESOLVED


Retinolla

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Adrian Harrison

27/08/2016

Taking money from my pre-payed card,(Pockit) account

Complaint about Retinolla

In May of this year,while I was doing some online surveys,I had a special offer for Revoluxe and Retinolla beauty products. I decided to buy them as a treat for my wife.and she successfully had delivery of said items. On 17th June a payment of £6.57 was taken from my Pockit card account by Mas*hydraluxset.com,no problem with that. Then on 18th July a payment of £7.31 was taken by Mas*viviserum.com Then on 14th August another payment of £7.54 was taken this time by Vividnlush.com It seems that these are all part of the same set up! I managed to find a contact address,which I enclose:- https://retinolla.com/promos/beautyclub/ I sent them an email asking them what this was all about,could they stop taking payments,and please refund the last two. I have received a very snotty reply telling me I am at fault and I need to send them £39 plus some odd pence and if I don't they will be referring this case to some authority or other and I will find myself in dire straits,or words to that effect. I think this is a bit threatening and heavy handed to say the least. Could you please investigate for me? Thanks,Adrian Harrison

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Adrian Harrison | 21/09/2016 16:46

I have had no further response since opening this complaint


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