Fraudulant selling by BT of its broadband. - Complaint about BT - A Spokesman Said

Fraudulant selling by BT of its broadband.

Complaint about  BT  | AWAITING RESPONSE


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DAVID HUGHES

29/08/2016

Fraudulant selling by BT of its broadband.

Complaint about BT

On the 24th March 2016, I took out a contract with BT for its Broadband Unlimited BT Infinity 2 Broadband. They estimated my download speed from the exchange would be between 76mbs and 80mbs and I was guaranteed a minimum speed of 68mbs. The engineer was called out twice, the first time on the 29th July, and the second time on 19th August because I was not getting the rate I was promised. He confirmed that it was impossible to get the guaranteed download of 68mbs and that the maximum expected would be between 50 and 55mbs. My computer was also well below this figure apparently as a result of Microsoft and Norton software on my computer. I was paying a premium rate for this service of £32.50pm plus line rental. BT acknowledged that they were not performing according to contract and offered to downgrade me to BT Infinity 1, but refused to refund me on the mis sold contract and also refused to give me a reasonable deal on BT Infinity 1 as I was already a customer. When I advised them I would be contacting the Ombudsman, their attitude was less than concerned and indicated to me a contempt of that organisation. BT have now cancelled my broadband and I shall be going with another supplier. I want compensation from BT for the fraudulent mis-selling of broadband. In addition, I took out an annual line rental with BT and found that I could not get broadband from another supplier unless I took out the new supplier’s line rental. So I also want compensation for having to take out alternative line rental.

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