Walkers Crisps Holiday Promotion/LastMinute,'com - Complaint about Lastminute.com - A Spokesman Said

Walkers Crisps Holiday Promotion/LastMinute,'com

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Susan Taylor

30/08/2016

Walkers Crisps Holiday Promotion/LastMinute,'com

Complaint about Lastminute.com

I won a holiday with Walkers Crisps. Prize was for 4 people flights & accommodation.When completing booking form I asked if this could be changed to 2 people flying from Bristol, possibly half board. Last Minute called and offered a holiday for 7 days leaving Bristol 28 Sept returning 5 Oct staying at Alexandros Hotel. Whilst on phone I had a quick look at hotel which seemed OK and was told it was within walking distance of a beach. However on reading reviews of hotel, which were not good and the beach was through the hotel and down a path which led to a small patch of shingle, I was very disappointed and contacted Last Minute to see if I could change hotel I was told this was not possible. I then checked Last Minute's web site and was surprised to discover cost of hotel for this booking was £416 pp. Value of prize was £1500. I feel that this holiday does not reflect true prize value. I was thrilled when I won but am now bitterly disappointed, Reviews of hotel are appalling and I feel that I have been "duped" into accepting an inferior booking. I am 73 and my partner is 81. We were looking forward to a relaxing and enjoyable holiday but I am bitterly disappointed. What I would now really like is a better hotel or the holiday cancelled so I can book a more amenable holiday.

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Lastminute.com resolved this complaint

  • Conversation with company (1)
  • User comments (2)


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Susan Taylor | 13/09/2016 10:52

Not many options available so had to accept offer


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Susan Taylor | 13/09/2016 10:49

I have accepted an offer from Last Minute staying at Ariti Hotel, half board, flying on original dates. Offer is below prize value but not many options available .It took about two hours on telephone to resolve and Last Minute have not yet emailed details of hotel booking. I expect I will need to chase them again !

Susan Taylor | 13/09/2016 10:51

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