Unsolicited premium rate text messages - Complaint about Zamano Solutions LTD - A Spokesman Said

Unsolicited premium rate text messages

Complaint about  Zamano Solutions LTD  | AWAITING RESPONSE


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Philip Walters

02/09/2016

Unsolicited premium rate text messages

Complaint about Zamano Solutions LTD

I have been receiving text messages from a number (85878) that I did not sign up for and which, unknowingly, were costing me £3 per text. I was going to text STOP as suggested however it stated that I would be charged if I did this. I didn't realise that I was being charged for them anyway. Regardless, my complaint is that I received these at all when I didn't sign up for them initially. I have called Zamano and their customer care advisor has said that I will receive a cheque in the post for a complete refund so I am hopeful that this will cover the costs, but I am still miffed as to why no explanation is given as to how I received these in the first place. Moreover, if I did sign up to them genuinely then why would a company so willingly refund me such charges? None of this has been explained.

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