stealthily deducting £4.50 every week from my billing account - Complaint about Prizehook - A Spokesman Said

stealthily deducting £4.50 every week from my billing account

Complaint about  Prizehook  | ANSWERED


Prizehook

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Mrs. D. Hill

02/09/2016

stealthily deducting £4.50 every week from my billing account

Complaint about Prizehook

The companies above have been deducting £4.50 a week since 27th June, 2016 at exactly the same time 23:14, till this writing. I call it obtaining payment by stealth, because, I have no knowledge about it, nor these transactions were logged in my phone, so that although they were texting me I did not receive messages or text in my phone. I only realized they anomaly when I received the bill. It appears that premium text has been carried out at 23.14 when I am asleep. Below are the dates when the premium texts occured: 27th June,2016 + 700046109 --> £4.50 x 2 = £9.00 1st July, 2016 700046115 -->£4.50 4th July/16-->£4.50 11July/16-->£4.50 18July/16-->£4.50 25/July/16-->£4.50 =-----------------------------> £22.50 01/Aug/16--> £4.50 08/Aug/16-->£4.50 15/Aug/16-->£4.50 22/Aug/16-->£4.50 29/Aug/16-->£4.50=------------------------------> £22.50 Grand total to be refunded by prizehook/sptwo-->54.00

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Danielle Martin | 05/09/2016 09:20 | VERIFIED

Dear Mrs Hill, any charges on your mobile phone bill can only be incurred as a result of interaction between one of our services and the mobile phone in question. If you'd like to discuss this with us then please get in touch via help@sptwo.com or 03301340183. Kind regards, Danielle. Customer Services Manager for PrizeHook


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