Working tax credits - Complaint about Concentrix - A Spokesman Said

Working tax credits

Complaint about  Concentrix  | AWAITING RESPONSE


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Ashley york


Working tax credits

Complaint about Concentrix

Concentrix have stopped my working tax credits I have sent them all information they have asked for e.g wage slips, original contracts of my working hours. Everything they asked for and I still haven't recieved a payment it's now been 2 months. They still haven't sent me my original documents back and I have tried ringing them numerous times and I can't get through to them I'm at my wits end. I decided as I couldn't get through to them that I would phone hmrc they told me they couldn't deal with my complaint and that concentrix have informed them that concentrix don't believe me and that I only work 15 hours a week. Which is an outright lie they have my original contracts! I work 16.5 hours a week and have done for over 2 years my circumstances haven't changed. I would really appreciate any help as I don't know where to turn with this as I can't get hold of concentrix and when I have they tell me there systems are down. Thank you.

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