AUTORENEW SCAM - Complaint about Xbox - A Spokesman Said

AUTORENEW SCAM

Complaint about  Xbox  | AWAITING RESPONSE


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Liz Hurley

03/09/2016

AUTORENEW SCAM

Complaint about Xbox

I cancelled my son's subscription to Xbox Live when he went to university. Recently I noticed payments had started to reappear on my bank account. When I contacted them they said it was because I had not noticed that I had to turn auto renew off. They refused to refund the money that had been paid, even though they could see the account had not been used. I don't even remember seeing the option for auto renew and, anyway, if you cancel a subscription why on earth would you want to auto-renew it? What an absolute rip off.

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