Never shopping with HMV again! - Complaint about HMV - A Spokesman Said

Never shopping with HMV again!

Complaint about  HMV  | AWAITING RESPONSE


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Dan Street


Never shopping with HMV again!

Complaint about HMV

June 2016, brought my dad 2 t-shirts for £20 for a father's day gift. Come father's day, he unwraps them, tries them on and sadly don't fit (in size XL) So I offer to return to HMV to get them swapped for a bigger size and he insisted that I just take them back and get a refund as he was already satisfied with other gifts I got for him. The following day I pop back into Bull Ring Birmingham store, where I got the shirts from to return the 2 shirts only to be greeted with a roll of eyes, huff and puff and "what's the matter with them?" after explaining the reason for return I was informed that they can only refund me via gift card, I politley asked if I could have my full £20 cash back, in which he replied "we don't refund unless the item is faulty" by then I must say I got annoyed and insisted that I did not want a gift card as I needed my money back for personal reasons and after further refusal I stood looking distraught and thinking what do I do now? He then passed me back the shirts and walked away, in which I responed "Excuse me, I'm not finished yet!" then he responded "right, if you're going to be like that then I'm not gonna serve you no longer" and walked away. Another member of staff said the same thing, so after continuous refusal of cash back, I settled for the gift card but I was not happy and stated that I will never shop with HMV again, in his responce was "well that's your choice" and shrugged. I have been a fan of HMV for years but after knowing about the no refund policy I'm no longer a customer of HMV. How would you lot feel if you were refused your money back when returned with the item good as new, with tags and a valid reciept. I felt like I was robbed to say the least! Never again will I step foot in any HMV store.

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