Unauthorised payment from my account - Currys/PC World - Complaint about Currys PC World - A Spokesman Said

Unauthorised payment from my account - Currys/PC World

Complaint about  Currys PC World  | ANSWERED


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Jill Carter

05/09/2016

Unauthorised payment from my account - Currys/PC World

Complaint about Currys PC World

I purchased 2 laptops a couple of months ago, but declined to take out insurance or any extras. However, I notice there is a pending payment for £30 from PCWORLD KNOWHOW on my bank account. I want this to be refunded as I made it clear at the time of purchase I just wanted to buy the laptops and nothing else.

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KNOWHOW TOHELP | 05/09/2016 16:16 | VERIFIED

Hi Jill, thank you for your post. The 30.00 payment does seem that this may be for a cloud storage that you may have purchased in the past and is up for renewal. So we can check this for you, could you please provide your full address and postcode and contact number. Thanks, Rich D


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