Damaged Goods Delivered - Complaint about Currys PC World - A Spokesman Said

Damaged Goods Delivered

Complaint about  Currys PC World  | ANSWERED


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Mrs Hands

05/09/2016

Damaged Goods Delivered

Complaint about Currys PC World

I ordered a black freezer on the 1st September. The freezer arrived on the 2nd. I am elderly, live alone and disabled so asked the delivery crew to remove the cardboard packaging and take it away. Good job I did as the top of the freezer is all scuffed and scratched and the door has several dents and gouges. The delivery crew agreed it was damaged and wrote the damage on their sheet and said they would immediately report it and for me to do the same. I reported it within 5 minutes using email ( I am hearing impaired and only have a mobile for texting and receiving the same) I also need a paper trail as according to Curry's you have to report damage within 48 hours (this is incorrect as the law states a reasonable time) They state that they respond to emails within 24 hours. 96 hour later and 4 emails to customer services and 2 to CEO, Mr Sebastian James, NO RESPONSE. I am now stuck with a freezer I can't use, food that I ordered to be delivered the next day has quickly had to be shared around my 3 children, and I can't order another freezer from another company (won't use Curry's again) as I don't have the money and I don't have the room. What is one supposed to do? I have contacted my bank to request a 'Chargeback" and have sent a further email to the CEO stating that if it is not removed within 48 hours I am then going to charge them storage charges.. I will enforce this in small claims. I am sick of being taken for a mug by these big companies who think they are more important than their customers..think again. You are NOT

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KNOWHOW TOHELP | 06/09/2016 09:56 | VERIFIED

Hello Mrs Hands, please accept my apologies for the problems you have encountered with the delivery of your appliance. I do believe colleague Andrew Hudson has contacted you in relation to this matter from our CEO Support Team (Ref CC3147937). If this is not the case, kindly email me at [email protected] with further details. I would be happy to look into this matter further - Shaun


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