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refusal of refund

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dilek demirel


refusal of refund

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I had ordered veterinary car food that my cat needs to maintain her health. Perplanet used the courier hermes who have twice missed to deliver at promised times. I have asked for refund and refused the late delivery arrival. Hermes lied and said they have successfully delivered the package and got the custimers signature. After 2 weeks petplanet still havent refunded me my money back. Their customer service is very unreliable as well. I hava made a complaint and was told the matter would be resolved within 24 hours. Its been 4 days and yet i am still waiting for an answer.

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