Could no cancel half an hour after placing order! - Complaint about Lovely Flora World - A Spokesman Said

Could no cancel half an hour after placing order!

Complaint about  Lovely Flora World  | ANSWERED


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mrs tracie loveridge

06/09/2016

Could no cancel half an hour after placing order!

Complaint about Lovely Flora World

I ordered flowers for my mums 80th birthday on a saturday for delivery on the monday. After placing order and receiving confirmation email it was only then I saw the flowers would NOT be delivered on the mon 5th but tues, despite being offered what date I wanted! I immediately emailed to cancel, which was within half an hour but received no email until next day. In that ti e I placed an order to arrive on the jonday with another company. I have been refused a refund and their email stated I could send flowers to a different address, so I said as I had paid twice for flowers, they may as well send them to me at my address today, as it was pointless sending them to my mum a day after her birthday. Guess what, just had a phone call from her to say she had received second bouquet! What a useless company, cant even get resolution to problem right, just created another one! I am disgusted and will never use them again, I cant even phone them to vent my frustration as they dont have one - wonder why that is? STEER CLEAR!!!

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mrs tracie loveridge | 06/10/2016 15:37

Inconvenience"?, what a joke, what about refunding my money, you kept going on and on about cut off point, surely half an hour falls within that? just because you dont have phone contact, you automatically let potential customers down, you should be struck off and ive contacted trading standards to request just that. The amount of complaints against your company far outweighs positive reviews!


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