How can a company which can't cope with existing sales push so hard to expand - Complaint about Easylife - A Spokesman Said

How can a company which can't cope with existing sales push so hard to expand

Complaint about  Easylife  | AWAITING RESPONSE


Easylife

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Michael Parsons

06/09/2016

How can a company which can't cope with existing sales push so hard to expand

Complaint about Easylife

I ordered two garden kneelers/ stools at the end of July as they were on a special 2 for 1 deal. It took Easylife about 4 days to process my order. 2 weeks passed and I heard nothing. I phoned their helpline to try to resolve as maximum estimated time had passed and I had heard nothing. Customer Service were a total waste of time and as the call was over 20 minutes I am expecting a high phone bill. Since then I have heard nothing, but various web-sites have opened confirming many other customers have suffered the same problems. Easylife then put a message on their site explaining that they had warehouse problems and there would be a delay. A message appeared on the Yodel web-site on 12th August to say that they had not received the items and could not advise me when they would. Since then nothing has changed. Contrary to the Easylife web-site this item was paid for by me at the beginning of August and the extra time that Easylife have said it needed to sort out the warehousing problems, I still have no product. In addition to wanting my product promptly, I am also annoyed that despite the fact that Easylife are unable to supply the products that they have sold, they are aggressively seeking new additional orders both themselves and through e-bay and Amazon. Personally, I think that they should be stopped from making any new sales until they have put their house in order and intend to actively campaign for this. I also find it totally unacceptable that if you want to make a new purchase, the phone call is free, but if you want to follow up on a purchase that has not been fulfilled you have to pay a high rate.

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