Complaint about Terravision | AWAITING RESPONSE
Complaint about Terravision
Booked return tickets online from Pisa airport to Florence 24July. Bus didnt show up and so had to purchase a ticket for another bus service, who would not accept Terravision tickets and the kiosk assistant just didnt want to know. On return from Florence to Pisa airport, almost missed the flight, again because Terravision bus did not turn up. So lucky to catch another bus and make the flight. Rcvd email a day later, telling me all this was because of "technical difficulties" and apply to for refund. I did that and got an e-mail saying it will be reviewed and a "personal response" will be made. I have got a few of these, and so think they are automatic mails to ANY complaints. But NO REFUND made, and Im guessing it wont. What a fraudulent company, scamming people, who pay them and so depend on this "service".for transfers....its theft on a grand scale. How can such a company get away with this or how can it be stopped.
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