EHIC CHARGE - Complaint about EHIC Direct - A Spokesman Said

EHIC CHARGE

Complaint about  EHIC Direct  | ANSWERED


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Alison Cooper

07/09/2016

EHIC CHARGE

Complaint about EHIC Direct

I have just been charged £69 to renew 3 EHIC cards I could have renewed for free. I wish to cancel all three applications ( ALISON HELEN AND JULIAN COOPER )and have already emailed you. I believe a Spokesman said I should be able to get at least a part refund. One application was for a disabled Person who does not understand these matters and I will be perusing this to the end if this issue is not resolved,Kind Regards, Alison Cooper

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EHIC Direct | 13/09/2016 17:31 | VERIFIED

Dear Alison Cooper, as I'm sure you know, we offer a different service to NHS automated service. Not only do we check the application for omissions and errors, we also confirm the details to you in writing to avoid any mistakes occurring what so ever. For this we charge a service fee, however you always have the option of using the free NHS automated service instead if you wish.

EHIC Direct | 13/09/2016 17:33 | VERIFIED

I can see that both applications have been refunded back to you in full and would now consider the matter closed. Kind Regards, EHIC Direct.


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