License to damage your car! - Complaint about Terminals Parking - A Spokesman Said

License to damage your car!

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Louise Kirlew

07/09/2016

License to damage your car!

Complaint about Terminals Parking

Hi - I went on holiday from Heathrow in August and chose to book valet parking. I was skeptical, but I read loads of online reviews and finally chose Terminals Parking. The initial drop off was great, no issues. When I went to pick up my car, not only was it covered in mud inside and out, but there was a huge dent in it! The car is brand new, just a year old. When questioning the man who dropped it off he said that I will have to contact Head Office and they will give me their insurance details to get it sorted. Since returning from holiday I have contacted Terminals Parking over 20 times via email and phone, and have had NO response whatsoever! The only thing I've had back from them is a holding email saying 'we'll be in touch'. I'm absolutely disgusted! I've also been researching their terms and conditions - which unfortunately I didn't read in detail before dropping the car off, and they state that they won't do anything if it's under £700 worth of damage! What the hell?! £700! That's basically a license to do whatever the hell you want to all these cars and not take ANY ownership for it! I'm utterly disgusted and fuming that I will have to pay out of my own pocket for this. Another company I'd like to mention is Compare Parking Deals who I booked the parking through - since returning I've called them several times for help, and they have been no help! I've asked to speak to the manager and been flat refused, with no call backs when promised. Shoddy shoddy service - just completely unacceptable!

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