refund - Complaint about Love Lemonade - A Spokesman Said

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Complaint about  Love Lemonade  | AWAITING RESPONSE


Love Lemonade

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lisa nicholls

07/09/2016

refund

Complaint about Love Lemonade

ordered sandals sent them back because they were to small. As they didnt have a bigger size in stock i expected a refund have still not got it. After many emails sent to customer services there reply has been thankyou for your enquiry we will be in touch soon nobody has. I have had further corresspodence with a lady called marie who told me that she emailed me telling me of credit applied to account, to go through payment process to press with card only to be asked for all my card details which i do not trust to give again. Marie told me that when i press pay with card the credit will be applied i see no evidence of this. also as i did not complete this payment proccess i recieved a email almost straight away from lemonade saying we hope you are well we noticed you didnt complete your purchase call us on 08006522822 and one of the team will be pleased to help. late last night recieved a message from marie asking for email address saying my order payment had failed when she was the one who told me there was credit on my account i feel i am being messed around by love lemonade i just need a refund and they will not give me one.

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