Venntro took another payment within 3 weeks of joining for 6 months - Complaint about Venntro - A Spokesman Said

Venntro took another payment within 3 weeks of joining for 6 months

Complaint about  Venntro  | ANSWERED


Venntro

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Diane Lister

07/09/2016

Venntro took another payment within 3 weeks of joining for 6 months

Complaint about Venntro

On 8th August 2016 I paid £99.00 to become a member of Single 60's for a 6 month period. On 1st September 2016 Venntro took another £89.95 out of my account which was totally non-authorized by myself. I have written 3 times to them regarding the situation and 3 times they have responded without any acknowledgment of their having taken a further payment. I am assuming all of their answers are electronic rather than being dealt with by a human being. I would appreciate it if they would please return the £89.95 to my account. This is especially crucial because I am a pensioner and need that money to pay for my rent etc ! many thanks in advance for any help you can give me on this matter, Sincerely, M. Diane Lister

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Venntro Venntro Media Group | 07/09/2016 09:04 | VERIFIED

Hi Diane, that doesn't sound quite right! So that I can look into what has happened, please could you share your email address with me? Many thanks, Michaela - Venntro


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