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Paul Ethell

07/09/2016

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Complaint about BT

I am sick of your second hand service. I have not had email in 14months. Trying to get an instant response is impossible. For 14 months I have been paying £21.99p for sports. God forgive me I believed your advert about getting sport free but I should have paid £6 only. I have asked 4 different employees of your company to sort out a refund. average waiting time is 35 Minutes. Imagine the hell I have been through. All I want is email address and a refund. from an enormous company like BT that should be simple. Thankyou for your time

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