Sub standard oval extending dining table and lack of service from Furnitue Village and Nathan - Complaint about Furniture Village - A Spokesman Said

Sub standard oval extending dining table and lack of service from Furnitue Village and Nathan

Complaint about  Furniture Village  | AWAITING RESPONSE


Furniture Village

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Janice Turk

07/09/2016

Sub standard oval extending dining table and lack of service from Furnitue Village and Nathan

Complaint about Furniture Village

Ordered a teak extending dining table made by Nathan end of April. It was delivered after 7 weeks with totally mismatching feet on the legs at each end of the table and a large gap in the middle of the extension leaf. Immediately complained to Furniture Village. An agent from Nathan Furniture visited and confirmed that the table was sub-standard and should never have left the factory with one of these faults, let alone 3. Agent said a new replacement table would be delivered in 2-3 weeks. Table did not arrive and on contacting Nathan was told it would be delivered in 7-8 weeks. Nathan Customer Services brought the date forwards but then the table was lost, then it turned up in Milton Keynes and then another due delivery date was missed. On the day the table was due to arrive the driver went sick and delivery rearranged for two days later. The second table arrived and was in a worse condition than the first, again having mismatched feet, scratches, dents and veneer totally missing. Sent complaint letter to both Furniture Village and Nathan and have had no response whatsoever to my complaint. Table has now been collected and a refund given. No apology, no offer of compensation or refund of delivery charge.

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