Tried to cancel a day after auto-renew, no refund! - Complaint about Gourmet Society - A Spokesman Said

Tried to cancel a day after auto-renew, no refund!

Complaint about  Gourmet Society  | AWAITING RESPONSE


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Bryan Oknyansky

08/09/2016

Tried to cancel a day after auto-renew, no refund!

Complaint about Gourmet Society

Although it's true that Gourmet Socitey (GS) has fine print that says auto-renew membership fees are non-refundable, my wife has not used the GS service for this last year and only remembered to cancel the service the day of the auto-renew. She couldn't get through to Customer Services to try and cancel her membership to block the £39.95 auto-renew membership fee and so she was charged. They happily cancelled her account and kept her money. They are the only large-scale membership service that does this to my recollection. All other membership services in my experience do their best to keep customers but always let the customer leave in the end with a refund. Gourmet Society is fraudulent with this fine print of theirs. I've been hung up on and I've been told on the phone to talk to a manager only to learn that managers somehow cannot take calls (so how can we talk to managers?!?!?). Email is the only way and their replies are heartless and copy/pasted policy. One of their "ways to deal with the situation" was to offer my wife to transfer the GS card to a family member free of charge. Why would we recommend GS to anyone when they've robbed us?

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Jackson Dsouza | 09/01/2017 22:01

I got scammed the same way ...they refused to cancel my subscription and wanted me transfer it to my family or friends i did not want it

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