Not my fault but I have to pay £488 - Complaint about TalkTalk - A Spokesman Said

Not my fault but I have to pay £488

Complaint about  TalkTalk  | ANSWERED


TalkTalk

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David |Furlong

09/09/2016

Not my fault but I have to pay £488

Complaint about TalkTalk

No service from talktalk for nealy 7 weeks. Numerous phonecalls but no attempt on talktalk's part ot put my problem right. Finally I had enough and told Talktalk I was leaving and why. Received a "Sorry to see you go" letter. On the back, out of sight, was a note telling me it would cost me £488 to leave because I was still in contract. I poiinted out that Talktalk had broken the contract bu not resolving its problem with my service. Contracts work both ways.

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Mark Davies | 13/09/2016 14:44 | VERIFIED

Hi David, I'm sorry to hear that. Please contact the social team on twitter by tweeting @TalkTalkCare if you need any help with your services. Thanks, Emma


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