talk talk terrible customer service - Complaint about TalkTalk - A Spokesman Said

talk talk terrible customer service

Complaint about  TalkTalk  | ANSWERED


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william geary


talk talk terrible customer service

Complaint about TalkTalk

i signed up for talktalks broadband and phone service on 26/7/16,since then i have had nothing but broadband connection keeps dropping,as soon as the phone is used the phone crackles so much we cannot continue a conversation and the broadband cuts off.i have had five engineers out to sort the problem,another engineer was supposed to visit two weeks ago but rang to say he was sick.another appointment was made for today,9/9/16, but he didnt show.the problem still remains.i rang talktalk and was on the phone for nearly 2 hours being passed around to various people.because they cannot provide me with a proper service i wanted to cancel my contract but was threatened with a large early termination fee.i feel i have given talktalk every opportunity to sort the matter,so the only option left to me is to involve OFCOM.i would like to point out that i am 75 years old and dont need this hassle in my life.

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Mark Davies | 13/09/2016 14:41 | VERIFIED

Hi William, I'm sorry to hear you've been having problems with your services. If you are a twitter user please tweet @TalkTalkCare so we can help. Alternatively you can register and post on our community forums for help. Thanks Emma

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