easyJet have refused to credit me with evouchers after flights I booked became £600 cheaper. - Complaint about easyJet - A Spokesman Said

easyJet have refused to credit me with evouchers after flights I booked became £600 cheaper.

Complaint about  easyJet  | AWAITING RESPONSE


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Sue A

09/09/2016

easyJet have refused to credit me with evouchers after flights I booked became £600 cheaper.

Complaint about easyJet

I booked 4 return flights to Spain on 22/10/15 for £1,051.44, this included a suitcase and allocated seating. The very same flights became significantly cheaper at the end of July 16 (£353) before reaching an all time low of £331.92 on 4th August 16. I was surprised by this but safe in the knowledge that easyJet would compensate me if my flights decreased in price...or so I thought. I alerted easyJet via email on 31/7/16, this generated an automated response saying my query was being looked at and to expect a reply in 7-10 days. I heard nothing. I tried calling. I went to the customer service desk at Bristol airport on the day of my flight (11/8/16) and enquired there as to whether I should be doing anything further. I was assured that as I had made contact then my claim would be sorted...possibly while I was away and I would need to be aware that my original boarding pass may change. I returned home on 25/8/16, the following day I received an email instructing me to call easyJet. I did just that and was told that I wouldn't be compensated as my claim was too late. Apparently my claim needed to be sorted prior to my flights. At no point did easyJet inform me of this and nowhere in their literature does it advise its customers of this. I feel this is underhand and sneaky and due to the large amount of money involved I would appreciate any advice or assistance in this matter.

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