refund policy - Complaint about Phoneland - A Spokesman Said

refund policy

Complaint about  Phoneland  | AWAITING RESPONSE


Phoneland

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mrs e anderson

10/09/2016

refund policy

Complaint about Phoneland

my grandaughter went in to phone land to get a price on a new screen for her iphone6 the price was £130 so she would have to wait till her payday to have this done she was advised to buy a screen protecter to stop her fingers getting cut which she did this was then put on by the shop after leaving the shop with in five ten minutes it had came off she then went back to shop were they put it back on it then came off again before she left the shop she asked if she could have a refund and they said no i rung the shop for her the next day and said in my opinion they had sold her an item that was unt fit for purpose and i think she should get a refund i was told no as the product was damaged i did remind the manager that the shop had advised it and fitted it but it was still a no was told its only £7 when asked if i could have the number for someone higher he said he is as high as it gets and to go to the small claims court if we did unt want a credit note

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