Poor Customer Service - Complaint about Michael Kors - A Spokesman Said

Poor Customer Service

Complaint about  Michael Kors  | AWAITING RESPONSE


Michael Kors

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Joanna Sykes

10/09/2016

Poor Customer Service

Complaint about Michael Kors

To whom it my concern, On Saturday 3rd September at around 12:30, my husband and I visited your Gunwhalf Quays, Portsmouth Uk outlet. We purchased a hand bag and some sun glasses as it my birthday coming up soon. On previous visits to your store, we have always had an enjoyable experience and the staff have always been very helpful. Today however, was completely unpleasant due to a young lady behind the counter who was very rude in the way she handled our transaction with us! I never ever go to this extent to complain, especially as myself and my husband are both Managers in retail so completely understand how hard it is but to be made the way we felt was unacceptable I feel. The assistant hardly acknowledged us and at the end gave my husband our receipt whilst looking the other way in an incompetent manner, as if we were not even there. For my husband to say the words 'how rude' to me on our way out was the trigger for me to write this complaint, as he is very laid back about this type of thing. It doesn't sound a big deal and in the grand scheme of things, really isn't but you should be aware of this, especially in todays 'customer obsessed' market. We left your store feeling upset and disappointed with our purchase. I very much look forward to your prompt reply and hope it will restore my faith to hopefully visit your store again in the future. Thanks in advance for your time. Yours Sincerely, Mrs Joanna Sykes

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