Do not buy tickets from this company - Complaint about Ticket Selection - A Spokesman Said

Do not buy tickets from this company

Complaint about  Ticket Selection  | ANSWERED

Ticket Selection

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Louise Jones


Do not buy tickets from this company

Complaint about Ticket Selection

I paid for 2 tickets for Monster Jam in Cardiff for my son and grandson in April this year costing £150 plus £10 postage/admin fee. When the tickets did not arrive a week before the event I tried to phone them but only got as far as a recorded message to contact them via email. On the third day of emailing I received a reply to say that the tickets would be posted out before the event. On the day before the event I received an email saying that I would have to meet a 'representative' (ticket tout) outside a pub in Cardiff to collect the tickets. When I complained, they said that it was in their terms of agreement that they sometimes arranged for you to collect the tickets. My son decided to risk going to Cardiff and luckily got the tickets but the price I had paid was hugely over the ticket price and I also paid a postage fee for tickets that were never posted. I will never buy anything from this company again.

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Kelly Adams | 21/09/2016 15:40 | VERIFIED

Hi Louise, Please visit our websites FAQ's where our prices and face values are explained in depth. The delivery/admin fee you paid covers the cost of our representative working at the venue for customers to collect their tickets from. This is very rare for customers to collect from the venue but can happen if tickets arrive with us too late to be posted out. We hope your son enjoyed the event

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