Phone Line Fault. - Complaint about TalkTalk - A Spokesman Said

Phone Line Fault.

Complaint about  TalkTalk  | ANSWERED


TalkTalk

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Mr Alan Nelhams

11/09/2016

Phone Line Fault.

Complaint about TalkTalk

My mother has had a loss of phone service. We have made a 26 mile journey to contact her only to find her stress and at a loss of how to get help. We contacted your help line which is at a premium rate charge. After going through the electronic process we have diverted calls to my phone and been told an engineer is being sent to investigate. 24 hours later we have no update and still mum,s phone is dead. We have contacted Talk Talk again on the premium charged number only to get a message that the problem has been detected and we will receive an update in 72 hours. My mother is 76 years old very frail and very vulnerable. We have been unable to speak to a human being to explain that a fast solution is required. Meanwhile I have now the extra stress of my mothers well-being and have to make a 26 mile journey to check on her. We have an emergency mobile phone which due to her frailty she is unable to use. This is not a good situation to be in and the extra expense caused by your lack of speedy repair leaves me in a very bad place. I would hope for a quick response,repair and in the end will be looking for retribution for the added expense incurred trying to keep my mother safe and secure.

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Mark Davies | 13/09/2016 14:40 | VERIFIED

Hi Alan, I'm sorry to hear your mum is having problems with her services. Could you tweet @TalkTalkCare so we can take a look at this please? Thanks Emma


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