still no refund from Rokfri - Complaint about RokFri - A Spokesman Said

still no refund from Rokfri

Complaint about  RokFri  | AWAITING RESPONSE


RokFri

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Lesley Bullock

12/09/2016

still no refund from Rokfri

Complaint about RokFri

now they have decided they need more info, asked me to fill in something on a link i can not get to, they owe me £40.99 and the refund on the pic for link is only £29.99. this is the last message received.( I think that it has been explained to you that our terminals with Sagepay only enable us to refund actual transaction which is there to protect our customers as well as ourselves. Unfortunately without the start & end date for your new card it will not allow us to process a refund. Please see the message on our screen below.) i have give all info over phone to agent already

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