Unhelpul staff and bad customer service - Complaint about Nisa - A Spokesman Said

Unhelpul staff and bad customer service

Complaint about  Nisa  | AWAITING RESPONSE


Nisa

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Ms Emma Hunt

12/09/2016

Unhelpul staff and bad customer service

Complaint about Nisa

On Friday 9th September I visited my local Nisa in Stanpit I asked Ben to put £6.00 on electric,£6.00 on gas and £6.00 on my tv card. If you look on your cctv you will see that their seemed to be a problem with the machine, to which I asked Ben if everything had gone through ok, he gave me receipts and reassured me everything was fine. On returning home I put the key into my electric metre where it stated £12.00 had been put on the metre, I then put my gas card in the metre and there was no money on the card. Realising that Ben had put £12.00 on my electric and nothing on the gas card I returned to the shop to rectify the problem. I explained the mistake Ben had made and was informed there was nothing they could do and suggested that I put yet another £6.00 on the gas card. After stating that this seemed to be unfair as a member of staff had made the mistake, they then asked Rob the asisstant manager, that if I had not put the key in the metre they could have refunded me, to which I replied but then I would have been unaware of the error made by Ben. Still very unhelpful and determined that their till would be £6.00 short I left the shop feeling angry and upset, considering I have lived locally for 33 years and always used Nisa, spending quite a bit of money in the store. I have now stopped using the store and have been getting my groceries elsewhere, I think you have lost a valuable customer and that for the amount of £6.00 which I think Nisa can afford, is disgraceful customer service.

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