Cancellation of my car insurance by the AA. - Complaint about The AA - A Spokesman Said

Cancellation of my car insurance by the AA.

Complaint about  The AA  | ANSWERED

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Jill Webb


Cancellation of my car insurance by the AA.

Complaint about The AA

My payment of £278.45 to renew my car insurance went through my bank on 04.07.16. The renewal date was 28.06.16. The AA then telephoned to say that the insurer had declined my insurance at my new address. I explained that this is an affluent area of Plymouth with houses priced at approximately £500,000. I was so shocked but he said that I would be covered for seven days to allow me to obtain new insurance. The RAC gave me insurance from 06.07.16. I received a refund from the AA after deducting £49.27 with a letter saying "we are sorry that you have decided to leave...." After correspondence they refunded a further £6.27. I want a total refund as this was their decision based on wrong information regarding the area I bought my new build detached house with double garage. Your help would be much appreciated. Thank You.

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[User deleted] | 13/09/2016 14:31 | VERIFIED

Hi Jill, we'd really like to address this. Please email your policy details including contact number to reference FOR189818 at your earliest convenience. Kind Regards

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