Couch falling apart after 4 years. - Complaint about ScS - A Spokesman Said

Couch falling apart after 4 years.

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Scott Gould

12/09/2016

Couch falling apart after 4 years.

Complaint about ScS

We bought a corner leather sofa which was delivered to us around Christmas 2011. We paid around £2000 in all which was for the sofa itself, insurance for each seat cushion which was £50 per seat and the leather sofa care products. We were assured by the salesman that it was top quality leather and we would have this couch for the 10 years + that the frame was guaranteed for. Forward to present day and the sofa is falling apart. The leather has split, the frame has broken and it looks terrible. We have been in contact with ScS and Guardsman (their insurance provider) and they have stated that the insurance didn't cover wear and tear (something we were unaware of when purchasing the additional seat insurance) and in order to get someone out to assess the damage we would have to pay a substantial call out fee which I find disgusting.

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