Ridiculous wait time! - Complaint about Concentrix - A Spokesman Said

Ridiculous wait time!

Complaint about  Concentrix  | AWAITING RESPONSE


Concentrix

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Donna Morgan

12/09/2016

Ridiculous wait time!

Complaint about Concentrix

I renewed my tax credits in April to be told a week later that concentrix were investigating my childcare claim which could take 8-10 weeks. I sent the information they needed within 2 days of asking for it (first week in may). After 8 weeks I phoned to be told it is the decisions queue and should be concluded that week. I phoned the following week and was told to keep phoning to move things along. It has now been 18 weeks and it's still in the decisions queue despite me phoning 20+ times. For the last week everytime I try and Phone it is either engaged or I get through after a 30 minute hold to be cut off! Shocking customer service!

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