Account Summary? - Complaint about BT - A Spokesman Said

Account Summary?

Complaint about  BT  | AWAITING RESPONSE


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Curtis Grant

13/09/2016

Account Summary?

Complaint about BT

Firstly when I set my account up with BT I asked them to take the direct debit on the 1st of every month, This did not happen. I then received an email saying I had to pay £140 or they was shutting my account down. I then contacted BT who informed me they was no notes on the account to say I wanted the direct debit to be taken on the 1st of every month and I had to pay. I have since paid them £70 that day with the arrangement that I pay the following £70 the month after, on the agreement that they get my account back on track I.E internet and sports back. This did happen then a week later I was cut off again and this time then have closed my account down. With a bill of (£350.00) I have been trying to ring them non stop for a week and when I eventually got through to them the manager was obnoxious saying it was all my fault and refused to look on the notes that was placed on my account when I paid the initial £70, After a 45 minute call he eventually said yes its BT fault and would get me but back on straight away this was on Friday (09/09/16) and I would receive a phone call the day after to confirm and get the account back up and running. I have still yet to receive that phone call and after being on the phone for a combined total for about 4.5 Hours I am getting really annoyed as when I eventually get through they put the phone down?

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