Mis-sold insurance - Bristol Cribs causeway store - Complaint about Currys PC World - A Spokesman Said

Mis-sold insurance - Bristol Cribs causeway store

Complaint about  Currys PC World  | ANSWERED

Currys PC World

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Dan Kinsella


Mis-sold insurance - Bristol Cribs causeway store

Complaint about Currys PC World

Hi, I bought a Macbook Pro 15" retina in March 2015. Along with KNOW HOW insurance. I was told that if my macbook ever broke I would be able to come into the store and get a replacement instantly. This was great news for me as I am self-employed so without my Macbook I cannot earn money. The instant replacement offer was the only reason I bought the product. Today I have been told this is not the case. I have been totally mis-sold this product. i'd go as far to say this practice is fraud. I am extremely unhappy and am now left with a non-working macbook that i cant get replaced, repair will take too long as I will not earn enough money in the month to pay my bills. OH and also i am £195.50 down because i have been paying for a product that doesn't do what i was told it does. I demand a refund on this policy. This is unacceptable. I have worked in Technology retail myself and have been made to fully explain insurance polices whenever selling them. The adviser outright lied to me, I guess they get a commission or bonus when selling this insurance?

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KNOWHOW TOHELP | 13/09/2016 13:57 | VERIFIED

Hi Dan, I am sorry to hear this. Depending on your agreement and the availability, we may be able to arrange a loan laptop whilst yours in in repair. If you can provide your full address and agreement number via private message, I can look into that for you. Thanks, Rach

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