Boohoo late delivery and non-delivery incl lack of customer help response - Complaint about Boohoo - A Spokesman Said

Boohoo late delivery and non-delivery incl lack of customer help response

Complaint about  Boohoo  | AWAITING RESPONSE


Boohoo

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MR BARRIE KIDD

13/09/2016

Boohoo late delivery and non-delivery incl lack of customer help response

Complaint about Boohoo

My daughter previously made an order and paid for next-day delivery. Order was late yet no refund of charge. Latest order has still not arrived and again paid for next day delivery. Chased customer services via e-mail as only option yet no response. Contacted Hermes the carrier yet no response but does state to contact retailer? Item should have arrived sat 3rd September yet both tracking systems just advise courier delays for that date? I have advised my daughter to refrain from using this company again as customer service is appalling. I will also be submitting a formal complaint as I cannot believe companies like this can operate in this manner.

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