Car purchase fiat 500x on 8.7.16 - Complaint about Arnold Clark - A Spokesman Said

Car purchase fiat 500x on 8.7.16

Complaint about  Arnold Clark  | AWAITING RESPONSE


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Fergus little

14/09/2016

Car purchase fiat 500x on 8.7.16

Complaint about Arnold Clark

Car had an intermittent break squeal with car since delivery of car. Returned on 2 occasions with same recurring fault examined by both garage technicians & fiat support and no fault found vehicle in garage for 1 week while waiting for brake part from Italy manager suggested an independent motor engineer Dekra to inspect vehicle and no fault found but fault still occurred following day. Have all details regarding above also video footage of fault however manager @ branch insinuates that I was creating the fault of break squeal & I asked engineer if it could be the cause of which on report of Dekra was not due misuse of vehicle by present owner. Have contacted customer care regarding above & have told me that as no fault could be found and they acted on the trading standards advice that all avenues had been investigated & now referred myself to motor code. As I had the car returned & like for like car replaced at further cost to myself of £1500 to exchange car & £200 for Dekra inspection it has been a very unpleasant experience & stressful throughout as for branch manager had absolutely no customer care skills when addressing this whole matter.I feel my consumer rights have not been handled accordingly as no choice of refund or change of car was offered only when mentioned that legal proceedings manager contacted customer care and an offer of replacement car with a £1500 cost to exchange put in place & felt no other offers or suggestions to put to myself @ that time. The vehicle was registered May 2016. The dependant engineer opinion was that taking the age ,mileage & condition of car it was a manufacturing fault of which is in Dekra inspection report Yours sincerely Fergus . Little

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