Overcharged on product support - Complaint about Currys PC World - A Spokesman Said

Overcharged on product support

Complaint about  Currys PC World  | ANSWERED


Currys PC World

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Jade

14/09/2016

Overcharged on product support

Complaint about Currys PC World

In January 2015 I bought a laptop and agreed to pay a 3 pound charge every month for 1 year to insure my laptop after that I wouldn't be paying for it anymore.at first I couldn't tell what this charge was being taken out of my bank account , after looking I then realised it was from product support ag and I have had 3 pound taken out of my account for the past 9 months so 9 times which is equivalent to 27 pound which I shouldn't of had to of paid. I would like to receive a refund for this as the payment shouldn't of been coming out of my account after the 1 year that was agreed.

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KNOWHOW TOHELP | 15/09/2016 09:29 | VERIFIED

Hi Jade, thank you for getting in touch with regards to your support agreement. The agreement is a rolling monthly agreement and can only be cancelled at your request. This has to be done at the specific time you require the cancellation and not in advance. We will be more than happy to cancel the agreement for you. To do so we do require your full name, address postcode and contact number

KNOWHOW TOHELP | 15/09/2016 09:31 | VERIFIED

and the make of the laptop that is covered. As the terms are set out providing information on how to cancel, we cannot consider any request for reimbursement. - Rich D


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