Booked festival package but company never paid hotel - Complaint about Festicket - A Spokesman Said

Booked festival package but company never paid hotel

Complaint about  Festicket  | ANSWERED


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jennie

15/09/2016

Booked festival package but company never paid hotel

Complaint about Festicket

I booked a package with Festickets for Leeds festival which included hotel and tickets. On the second night of our stay we when we was in the hotel I was told Festickets hadn't paid for our room so we wasn't allowed in. I couldn't get hold of the company as it was the back holiday weekend and wouldn't be back in the office until Tuesday. The hotel requested we paid again for the room as it wasn't them we had booked though. It caused us lots of issues and we didn't have the money on us to pay. Luckily the hotel let us stay without having to find the addition money but not without multiple convocations and stress.

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Leigh Festicket | 19/09/2016 12:02 | VERIFIED

Hey Jennie, Firstly, apologies for the inconvenience caused with your trip. We understand that the situation was resolved on the day for you, but can understand that it would have dampened your experience. We've emailed you personally with an exclusive discount code as a gesture of good will. We fully appreciate all feedback in order to improve our services in the future. Many thanks.


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