DW sports membership cancellation complaint - Complaint about DW Sports Fitness - A Spokesman Said

DW sports membership cancellation complaint

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Praveen

16/09/2016

DW sports membership cancellation complaint

Complaint about DW Sports Fitness

DW sports is cheating people when they try to cancel gym membership. I took membership and was told I can cancel after 9 months. I called them in MAY to cancel membership after 10 months and was told that it can only be done by calling 0344** number. I called this number many times through my mobile phone and my landline phone, office phone other phones but nobody damn picked the phone ever and I heard a music all the time. I then went to club in person and told the reception staff I wanted to cancel membership. They said it can be done by phone only by calling the previous number. I again called the number and no answer. I then called the gym and staff member confirmed my membership and cancelled membership on phone and took payment from my account very next day as 1 month cancellation charge. Now they are contacting me and telling me to pay arrears and they have no record of cancellation. This is absurd. I have my bank statement and telephone call log to prove that I called them and proof money was debited from my account the very next day. When I called the gym to enquire why I am in arrears Inpite of cancelling, they said I can only cancel in person at gym and not on phone. This is very deplorable. They use cunning tactics to take money from your account. They keep telling various thingst and just deny any cancellation. ARC Europe contacted me recently and I have refused to pay any money. If they contact me again I will sue them for harassing me. please be careful with DW sports. They twist the truth and make you pay even if you follow the cancellation process described in the contract or their website.

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