Mental illness - Complaint about Venntro - A Spokesman Said

Mental illness

Complaint about  Venntro  | ANSWERED


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Mental illness

Complaint about Venntro

I just want you to know that, I am not a very well man, I did not know what I was doing when I signed upto one of your sites, I tried to tell you for nearly 12 months, all you have done is mock me, I asked fro a refund but you refused now I am on my knees and not very well, in certain circumstances you would expect that a company that portrays a clean image and gives money to charity would have some policy in place for the mentally ill, I don't think you are any better than the people in charge of Ashley Madison site, it's all about money, I understand you have policies in place but I have tried to explain my situation, I am close to having a breakdown again.

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Venntro Venntro Media Group | 16/09/2016 10:24 | VERIFIED

By looking through your previous correspondence with us I can see that you did not request a refund before asking us to delete your account. Now that your account has been deleted and all your details have been removed, there is no way we can offer you a refund as you are not on our system.

Venntro Venntro Media Group | 16/09/2016 10:24 | VERIFIED

If you ever feel like you would like to talk to someone about your illness, The Samaritans offer excellent support around the clock. You can contact them by dialling 116 123. I hope this answers your questions. Best wishes, Michaela

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