Driver left with parcel and did not wait for money - Complaint about UPS - A Spokesman Said

Driver left with parcel and did not wait for money

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Nitika Agrawal

16/09/2016

Driver left with parcel and did not wait for money

Complaint about UPS

Driver arrived with parcel and asked for 33.46 pounds in cash. I offered 35 pounds, but he had no change to give back and asked me for exact change. I went to get exact change, and had it ready, he banged the door and left and I kept calling after him. I called customer support to file complaint against the driver, but customer support was not supportive. The customer support asked that I should have had the change ready. Firstly I was not notified about the delivery, neither the collection money, so could not have it ready. I am very unhappy with UPS service, as the drivers should provide customers some time to provide exact change or have money themselves to give change back to customer. The entire process took 4min and the driver did not even wait and left a note behind.

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